Connect your conversations to HighLevel.
See how Assistable works alongside your CRM, calendars and existing workflows.
Explore the HighLevel integrationBuild a website chat agent around your business.
See how an assistant, knowledge base and branded website widget come together. This three-minute walkthrough shows the settings behind the visitor experience, from suggested questions to human handoff.
Choose the assistant and knowledge
The presenter creates a V2 widget and explains the assistant and knowledge-base settings.
Shape the visitor experience
See configurable tabs, suggested questions, greeting, display name and brand options.
Review tools and connections
The walkthrough shows the integrations and tools area and explains how assistant tools relate to the widget.
Configure handoff and installation
The presenter points out human-handoff settings and the script-based installation approach.
Recorded in June 2026. This is a walkthrough of the V2 widget configuration, not a live visitor conversation or a completed handoff test. Available controls and supported connections depend on your account and current product version.
Try the questions your visitors actually ask.
Use the configured widget on desktop and mobile. Check both the answer and any action it attempts.
- Ask a question covered by your knowledge and check the answer against its source.
- Ask something outside that knowledge and check the fallback.
- Request a person and confirm the handoff reaches the intended team.
- Test any enabled booking or contact action in its destination system.
- Check that the widget opens, closes and remains usable on a small screen.
Selected setup explanations
Excerpts from YouTube’s English auto-generated captions. Punctuation and capitalization are adjusted for readability. These are the presenter’s explanations, not a visitor conversation.
0:38
Presenter
You have the ability to select the assistant you want. You can connect knowledge bases or knowledge base, whichever you prefer.
1:26
Presenter
It's fully configurable, display name, online indicator.
1:30
Presenter
All the fun stuff here, you can throw in your own icons, customize the brand, however you want it.
2:15
Presenter
You can add human handoff in here.
Give the widget a clear job.
A sales widget and a support widget may use the same interface, but they need different instructions and actions. Decide what a visitor should accomplish, then select the assistant and the knowledge it should use. Keep the greeting and suggested questions focused on that job.
The recording shows the widget’s appearance, content, tool and behavior settings. Configure those for your business, then use the installation code supplied by your current account. The video is a guide to the workflow, not a script to copy into production unchanged.
- Select the assistant and relevant knowledge for the widget’s purpose.
- Set the greeting, suggested questions and brand appearance.
- Review which tools the assistant may use and when a person should take over.
- Install the generated widget on a test page before enabling it for visitors.
Make the next step clear.
Define where the conversation should go when the visitor asks for a person or needs an action the agent cannot complete. Test the destination, the information passed along and what the visitor sees while waiting. A handoff option in the builder does not prove the receiving team has been notified.
For GoHighLevel chat deployments, Assistable documents Active Tags to choose the responding assistant, an ai_off tag to stop replies and Sleep Mode to avoid overlapping human and AI messages. These are HighLevel chat controls; check your website widget’s own handoff behavior separately.
Make your website a useful first conversation.
Bring the questions, actions and handoffs you want your chat agent to handle.