Take a report the crew can act on
For a routine water leak, collect the location and what the resident observed. Answer from approved guidance and route urgent reports according to the department’s emergency instructions.
Turn a resident’s call into a service request.
Start with a non-emergency public works line. The agent collects the location, opens a request, and routes it to the responsible department. Staff keep authority over priority, dispatch, and closure.
Talk to salesResident service request#0311
Water leak reported Routed to public works
Pilot one service with one department
Route the request to public works
Connect the agent to the approved service-request system. Send the details to the right queue and give the resident the reference number returned by that system.
Update the resident when the record changes
Read the status recorded by staff. Notify the resident when the crew confirms completion and flag requests that never reached a department owner.
A locally deployed service your department controls
Our forward-deployed engineers can run the stack in your environment with Microsoft Entra ID for staff access. We scope integrations, retention, support, and the service-level agreement with procurement, including a BAA for applicable health programs.
Review deployment and data controlsRequests accepted by the right department
Match each intake to an accepted ticket. Track time to department acceptance and flag any completion message without a matching update from the crew.
Municipal deployment questions
How does a resident know their service request reached public works?
The agent can give the resident the reference number returned by the department’s service-request system. Staff can match the call to the receiving queue and see whether the department accepted it. Completion updates follow the status recorded by the crew.
Municipal service request workflowWho decides whether a resident report needs urgent action?
The department defines the instructions for urgent reports and the escalation destination. Staff retain authority over priority, dispatch, and closure. During the pilot, test a routine report and an urgent exception with the staff who will receive them.
What should municipal IT and procurement scope before deployment?
Identify where the stack runs, who signs in through Microsoft Entra ID, and which service-request system the agent may update. Document retention, escalation contacts, support coverage, and service levels. Include a business associate agreement where the scoped health program requires one.
Review data-handling controls
