Find the context behind the call.

When a customer questions an answer, your team needs the conversation and the actions behind it. Review retained audio, transcripts and call details from the same record.

Talk to sales

Call details

Example conversation

Assistant: Service appointments
Direction: Inbound
Duration: 00:34
End reason: Caller ended

Summary

A caller asks about a Friday maintenance visit. The calendar request needs an exact date. Inspect its recorded response below.

Speaker turns~ Estimated timing

Assistant

Caller

Transcript

4 turns · 1 tool event

Assistant

Which service would you like to arrange?

Caller

A maintenance visit. Could someone come on Friday?

Assistant

Let me check the calendar for a maintenance visit.

Caller

An afternoon time would work best.

Tool

Calendar availabilityStatus 422

Recorded tool content

{
  "request": { "service": "maintenance", "preferred_day": "Friday" },
  "response": {
    "error": "requested_date_required",
    "message": "Supply an exact date before checking availability."
  }
}

Interactive product example with illustrative data. Changes stay on this page.

Powering businesses, agencies and franchise operators.

Household-brand logos represent franchise-level deployments.

From a customer question to a clear next step.

A customer expected an appointment confirmation. Give the reviewer a way to follow the request through the conversation and into the destination system.

Find the exchange
Locate the call and use speaker turns, retained audio and the transcript to understand what the customer asked and what the agent said.
Follow the recorded actions
Inspect the tools listed on the call and the details retained for the interaction. Identify the calendar, knowledge source or other action that needs a closer look.
Resolve the question
Compare the conversation with the destination record. Decide whether the customer needs a confirmation, a corrected action or help from your team.

Give every reviewer the same starting point.

Explain the customer experience

Hear the exchange in context instead of relying on an isolated summary or a second-hand account.

Direct the fix

Separate a conversation issue from an integration question and bring the relevant record to the person responsible.

Turn reviews into improvements

Use recurring findings to refine instructions, improve connected actions or add an Observation rule.

Useful evidence, handled deliberately.

Build the review process around the records your deployment retains and the people authorized to use them.

Set access and retention

Agree on recording consent, retention and reviewer access. Available audio, transcripts and technical fields depend on what was captured and stored.

Keep timing in context

Speaker-turn timing may be estimated. Use the recording and retained details for the investigation; the navigation view is not a complete session replay.

Verify the result where it lives

Compare the calendar or CRM record with the call to separate what was requested, attempted and completed.

Product capabilities and architecture

Assistable Call Tracing brings recordings, transcripts, recorded tool activity and technical call details into the same investigation. Teams use that evidence to resolve customer questions, troubleshoot agent behavior and review whether an interaction followed their policies.

Follow the conversation beyond the transcript.

Recordings and transcripts: Move between the written conversation and retained audio. Find a particular request, understand the context and hear how the response was delivered.
Operational call context: Keep the assistant, customer, direction, duration, status and ending reason alongside the conversation. Available summaries help reviewers get oriented before going deeper.
Recorded actions and timing: Inspect stored tool activity, variables, call legs, analysis and latency information. See the technical details available for that interaction without reducing the investigation to a single summary.
Evidence for your own systems: Retrieve call details through the authorized v3 API. Connect the record to an internal support case, quality process or reporting application.

One call identity across the investigation.

Give technical and customer-facing teams a common reference for the same interaction.

Connect related records: Local and provider call identifiers connect the interaction across systems without confusing it with a contact or conversation.
Preserve the underlying detail: Return to retained transcripts and operational fields when a generated summary leaves an important question open.
Move between patterns and specifics: Use Analytics and Observations to find a pattern, then inspect the individual interaction in Call Tracing.

Operating controls and references

A stronger foundation for accountable AI operations.

Pair accessible evidence with clear ownership of reviews, recordings and customer information.

The right evidence for the right people: Define authorized reviewers, recording consent, retention and export handling around your deployment. Give each team the information its investigation requires.
Clear distinctions between activity and results: A completed call describes its lifecycle. A booking or other business action is confirmed by the system that owns that result.
Human judgment for policy decisions: Conversation records support compliance reviews. They do not establish legal compliance on their own or replace the reviewer responsible for the decision.

Observations

Know which conversations need attention.

Analytics

See what your agents do and what it costs.

Call Defense

Protect outbound outreach. Keep the evidence.

Call tracing
questions.

What can I see in an AI call trace?

Call records can include a recording, transcript, summary, status, duration, ending reason, tool activity, call legs and technical analysis. The available detail depends on the call route and the data retained for that interaction.

How does call tracing help with a failed booking?

It brings together what the customer requested, what the agent said and the stored tool activity. Compare those details with the destination calendar to identify whether the issue was conversation handling, integration execution or confirmation.

Can we retrieve call records through an API?

Yes. The v3 call detail endpoint supports authorized calls:read access for the intended account. It returns retained recordings, transcripts and structured fields when present.

Can these records support our compliance review?

Yes. They give reviewers evidence to assess against your policies. Agree on access, consent, retention and the applicable requirements for your deployment; the record itself is not a certification of compliance.

Make the next call easier to account for.

Bring the questions your support, operations or compliance team needs to answer. We’ll show how the available records fit your review process.