What does Assistable cost for an agency?

Build the estimate one line at a time

This example uses the public US-dollar rates checked November 13, 2026. Each of the 300 calls lasts exactly four billed minutes. The 600 messages are billable AI web chat messages. The agency pays for Startup monthly and uses no optional features.

• Open the usage calculator and rate card
• Compare agency plan prices and limits

Where the $0.105 per minute comes from

The $0.050 orchestration charge runs the voice session. Assistable Standard text-to-speech adds $0.020, making the voice base $0.070. Kimi K2.6 adds $0.020 and Assistable telephony adds $0.015. At those settings, four minutes cost $0.42. With an imported number, Assistable charges $0 for its telephony component and your carrier may bill you separately.

The $0.03 figure in the agent-phone documentation applies when an external AI agent speaks on the call through MCP. That product charges per started, answered minute plus the selected voice’s price per 1,000 spoken characters. An Assistable assistant answering the practices’ phones uses the regular assistant rates in the example.

If each practice rents one eligible platform-owned number at the documented $2.50 per month, add $7.50. The example then totals $370.50 before optional features and any separate services. For imported numbers, use your carrier’s rental charge. For a new number, check the price shown in the account’s purchase review.

The public rate card lists $0.010 per knowledge-base query and $0.020 per observer per call. One observer on each of the 300 calls would add $6. Wallet deductions round per call, and calls shorter than ten seconds incur an additional $0.015 each. If many of your calls are short, price a sample of individual calls before quoting the client.

• Check monthly rental eligibility
• Read the separate agent-phone pricing rules

Check the busiest minute across your clients

Startup includes 15 simultaneous calls across the plan. If the three practices each have five calls in progress at 9 a.m., all 15 slots are in use. An agency handling the same 300 calls spread through the month could have plenty of headroom. Chat message counts tell you nothing about phone-call overlap.

Compare call start and end times across client accounts for the same busy period. Ask how the next call should be handled when all slots are occupied, then test that behavior on the numbers you intend to use. Growth lists 25 concurrent calls and Agency lists 50.

Follow one payment through both wallets

On Startup, Growth and Agency, you can connect Stripe, set a client’s usage prices and enable rebilling for that subaccount. A top-up funds that client’s prepaid balance. The agency’s own wallet pays Assistable for the underlying usage and needs its own funding. Solo is currently listed at $97 per month for one subaccount and excludes white labeling and rebilling.

If you sell the three practices a fixed monthly service, handle the retainer or bundled-minute subscription separately from prepaid usage rebilling. To check your margin, compare the client revenue with the subscription, underlying usage, number rentals and the staff time you spend supporting each account.

• See how agency and client wallets work

When the client wants to pay for a result

A managed engagement can be scoped around usage or an agreed outcome. A sales team might pay for appointments recorded in the correct calendar. A service team might pay for handled conversations under an agreed definition. Specify how duplicates, cancellations, reopened cases and transfers count before choosing a unit price.

Use the written proposal for engineering scope, account limits, support, commitment and billing terms. Published agency plans describe the platform subscription. The cost of a managed deployment depends on the work and coverage your client needs.

• Review managed deployment and outcome billing

Common questions