Inbound voice AI
Assistable’s inbound voice agents answer questions, qualify callers, book into connected calendars and transfer calls to your team. Connect your phone numbers and define how each conversation should move forward.
Plans start with quarterly commitments. See the current usage rates.
Explore the capabilities and controls behind this part of your deployment.
Assign a number to your AI receptionist. Give it the business knowledge, questions and tools it needs to understand the caller’s request and collect the right details.
Connect availability and booking tools so the agent can offer an open time and create an appointment. With an authorized HighLevel connection, it can also update contact details and leave notes for your team.
Use warm or cold transfers when a caller needs your team. Configure the destination, the information to pass along and what the agent should do when the transfer cannot complete.
Use call history to inspect recordings, transcripts, duration and call outcomes. Check the conversation alongside the booking or CRM record so your team can see what the agent actually completed.
Buy a number in Assistable or connect a supported existing number through SIP. Assign the answering agent and test the complete call route. Keeping a number depends on carrier access and the connection method available to you.
Use the same platform for outbound lead follow-up and database reactivation. Start calls from HighLevel workflows or run campaigns with calling windows, pacing and retries.
At scale
Set the agent’s instructions, knowledge, calendar tools and transfer destinations. Buy or connect a number and assign its answering agent.
Call the number, ask a typical question, try a booking and test the human handoff. Verify the call record and any resulting appointment.
Roll the tested workflow out to additional numbers or client accounts. Confirm routing, access and account limits for each.
Review recordings, transcripts, call outcomes and spend. Use what you find to refine the agent’s instructions and escalation paths.
Under the hood
Your questions
Yes. Assign a number to an inbound voice agent, configure its business knowledge and instructions, and attach the tools it needs. It can answer questions, qualify callers, book appointments through a connected calendar and transfer callers to a person.
Yes. Connect the authorized HighLevel subaccount and intended calendar, then attach the availability and booking tools to the agent. Test a booking and verify it in the calendar before putting the workflow into production.
Calls to an assigned number reach its configured agent. The agent follows its instructions and tools; post-call records retain the conversation and outcome. Supported existing numbers can connect through SIP, subject to carrier access and configuration.
Configure the fallback destinations and the agent’s instructions for an unavailable person. Test both the successful handoff and the no-answer path before going live, so the conversation has a clear next step when your team cannot take the call.
Plans start with quarterly commitments. Your proposal confirms included usage and additional charges. Voice usage includes the selected orchestration, text-to-speech and language-model components, plus applicable telephony and add-ons. Use the current /pricing rate sheet and your written plan terms to calculate the full cost.
Yes. Agency workspaces support white-label branding, client subaccounts and usage rebilling. Configure those features in the agency workspace and connect the relevant client accounts.
“Coming up on a year now. Honestly the best AI platform for outbound and inbound voice. I have a few air duct cleaning clients, and I've booked hundreds of thousands of dollars for them over voice AI in the last two or three months alone.”
Jace NelsonAssistable customerBring your workflow. We’ll work through the requirements together.
