# Turn calls into qualified opportunities.

Product: Voice AI

Voice AI agents that qualify callers, check availability and book appointments. Bring your team into a prepared conversation when a customer needs a person.

Interactive product examples use illustrative data; changes remain on the page.

## From the first question to a scheduled visit.

Build a service-booking agent around the information, calendar and people that move a caller toward becoming a customer.

### Understand the request

Ask which service the caller needs, where they need it and their preferred day. Your instructions define the questions that establish fit.

### Check real availability

The connected calendar tool retrieves available times. The agent offers the returned options and asks the caller to choose.

### Book or bring in your team

Use the booking tool to create the selected appointment. Requests that need a person follow the configured transfer route, with an optional warm briefing.

## Make the first conversation count.

### Capture the need while interest is active

Handle inbound inquiries and requested outbound follow-up with an agent that gathers the details your sales process needs.

### Remove another scheduling callback

Let callers choose an appointment during the conversation instead of leaving a separate booking task for your team.

### Give specialists the conversations they need

Define when the agent should transfer, and what context the receiving person needs before taking over.

## Set the rules for what happens on the line.

Shape the agent's behavior around your customer experience and the authority you want it to have.

### Calling behavior

Configure recording, duration limits, silence handling and voicemail behavior for the job. Apply your notices, calling permissions and opt-out process.

### Available actions

Assign the calendar and business tools the agent needs, with clear instructions for missing information or an unavailable action.

### Human handoff

Choose the phone or supported SIP destination, briefing and fallback when nobody answers. Test the complete calling path before launch.

## Product capabilities and architecture

Assistable Voice AI handles inbound and outbound phone conversations using your instructions, business knowledge and connected tools. Agents can qualify leads, check availability, book appointments and transfer calls to your team.

### From the first hello to the booked appointment.

### Inbound and outbound calling

Build reception, qualification, requested follow-up and appointment-confirmation agents with distinct instructions, openings and assigned numbers.

### Configurable conversation behavior

Choose a supported voice and set call-duration limits, silence handling and voicemail behavior for the job the agent handles.

### Booking and business actions

Use connected calendar, contact and custom API tools during a call. The agent can act on a request instead of leaving another task for your team.

### Warm and cold transfers

Route callers to configured phone or SIP destinations. Add a warm briefing when the person answering needs context, with a fallback for unavailable recipients.

### A voice connected to your operation.

Connect the conversation, business information and actions around the result you want from each call.

### Flexible conversation or a defined flow

Use instructions for open conversation and Flow Builder for ordered questions, branches and required actions.

### Business tools behind the response

Connected tools retrieve availability and act on requests. GPT Live voices delegate tool work to a separate chat and tools model.

### A record your team can use

Review the call and transcript alongside booking and CRM records to understand what happened and where to improve.

## Operating controls and references

### Your rules for what happens on the line.

Define the agent's authority and the circumstances that belong with a person.

### Recording and call controls

Configure recording, duration and silence settings to fit your operating policy and customer notices.

### Explicit escalation

Give sensitive requests, missing information and unavailable actions a clear transfer or follow-up route.

### Permission-based outreach

Apply your consent and opt-out process to outbound calling. Validate the configured phone, calendar and transfer experience before launch.

- [Call settings and recording controls](https://docs.assistable.ai/v3/guides/voice/call-settings)
- [GPT Live voices and connected tools](https://www.assistable.ai/blog/gpt-live-voice-agents)
- [Recorded call handoff](https://www.assistable.ai/resources/ai-call-transfer)

## Connect the next part of your workflow.

- [Flow Builder](https://www.assistable.ai/solutions/flow-builder): Build the questions, branches and actions your process needs.

- [Telephony](https://www.assistable.ai/solutions/telephony): Route every line to the right agent and team.

- [Call tracing](https://www.assistable.ai/solutions/call-tracing): Understand the call. Resolve the issue.

## Voice AI questions.

### Can Voice AI book appointments during a phone call?

Yes. With a connected calendar and assigned booking tools, the agent can check availability and create an appointment during the conversation. Service selection, calendars and required customer details are configured for your deployment.

### Can the agent hand a caller to our existing team?

Yes. Configure a warm or cold transfer to a phone or SIP destination. Warm handoffs can include a briefing. Destination availability and the fallback when nobody answers are part of the calling setup.

### Can we use it for outbound follow-up?

Yes. Voice agents support outbound conversations such as requested follow-up, qualification and appointment confirmation. Your business remains responsible for the audience, permission to call and applicable outreach requirements.

### Which outcomes should we measure?

Match the agent to a business objective: qualified leads, booked appointments, show rate or conversion. Relate call activity to your CRM and calendar records so you can assess the result, not just the number of calls.

## Build a better first call.

Bring us your qualification, booking or handoff process. We will help shape an agent around the result your team needs.

[Talk to sales](https://www.assistable.ai/contact)

Source: https://www.assistable.ai/solutions/voice-ai