# Connect each call to the right agent.

Product: Telephony

Bring phone numbers, AI assistants and human handoffs into one calling setup. Organize inbound routing and outbound identities around each service, location or team.

Interactive product examples use illustrative data; changes remain on the page.

## One service line. A clear route to your team.

Connect the number customers call to an assistant that knows its role and the people who handle requests beyond it.

### Choose the line

Search platform-managed numbers by location and supported capabilities. Review the purchase and setup status before assigning the number.

### Assign its calling purpose

Connect incoming calls to the intended assistant and configure the outgoing identity. The assigned agent brings its instructions, knowledge and tools.

### Design the human transition

Set a phone or supported SIP destination for qualified or complex requests. Add a warm briefing and a response for unavailable recipients.

## Make the phone setup serve the customer journey.

### A purpose for each number

Match lines to services, departments or locations, with the right assistant configuration behind each assigned number.

### A planned route to a person

Bring transfer destinations and optional briefing instructions into the agent's workflow instead of leaving escalation as an afterthought.

### A record to investigate

Use retained call details to review what happened on a line and identify the routing, conversation or action that needs attention.

## Own the line, identity and fallback.

Keep number changes and calling behavior aligned with the requirements of the business using them.

### Existing-number continuity

Review the connection or migration path for your current number and provider. Keep existing service active until the replacement route is ready.

### Calling policy

Configure recording, call limits and silence behavior alongside the appropriate notices, outbound permissions and opt-out handling.

### Clear calling costs

Review number charges and usage components separately from the platform subscription. Your number and calling configuration determine the applicable rate-sheet items.

## Product capabilities and architecture

Assistable Telephony connects phone numbers, calling settings and AI assistants. Manage number setup, incoming and outgoing assignments, transfer destinations and call behavior within your calling workflow.

### The connections behind a better call.

### Number inventory and setup

Search available platform-managed numbers, review the quote and follow setup status before assigning the line to its calling purpose.

### Incoming and outgoing assignments

Connect numbers to the intended assistants and outgoing identities. Organize the configuration by service, department or location.

### Phone and SIP handoffs

Set transfer destinations, supported caller-ID behavior and optional warm-handoff instructions for the people who receive the call.

### Call behavior controls

Configure recording, call limits, silence handling and voicemail behavior around the requirements of each deployment.

### Routing, conversation and handoff together.

Connect the line, agent and handoff, with call records available when your team needs to investigate.

### Numbers connect to agent configuration

Each assigned assistant supplies the instructions, knowledge and tools behind its line.

### Human transitions are designed in

Define the destination, briefing and unavailable-recipient response alongside the agent.

### Call records support diagnosis

Use the call record to investigate routing, responses and connected actions.

## Operating controls and references

### Control the line and what happens on it.

Pair the technical calling setup with the requirements of your business.

### Number and account ownership

Manage assignments within authorized accounts. Confirm the connection or migration path before changing an existing customer-facing number.

### Recording and outreach policy

Configure recording with the required notices. Apply your permission and opt-out process to the calls you place.

### Handoff fallbacks

Set the response for unanswered destinations, voicemail and unavailable tools so the caller has a defined alternative.

- [Current usage rates](https://www.assistable.ai/pricing)
- [Phone number acquisition and setup](https://docs.assistable.ai/v3/guides/calling/buy-number)
- [Transfer configuration and verification](https://docs.assistable.ai/v3/guides/voice/transfer-calls)
- [Call settings](https://docs.assistable.ai/v3/guides/voice/call-settings)

## Connect the next part of your workflow.

- [Voice AI](https://www.assistable.ai/solutions/voice-ai): Qualify callers. Book appointments. Bring in your team.

- [Call Defense](https://www.assistable.ai/solutions/call-defense): Protect outbound outreach. Keep the evidence.

- [Call tracing](https://www.assistable.ai/solutions/call-tracing): Understand the call. Resolve the issue.

## Telephony questions.

### How is Telephony different from Voice AI?

Telephony connects the call through numbers, routing, caller identity and transfer destinations. Voice AI handles the conversation and connected actions. They are configured together for the customer experience you want.

### Can we keep our existing number?

The available connection or migration path depends on your current provider, number and setup. Our team can review that route with you. Keep the existing service active until the replacement routing is ready.

### Can an agent transfer to our current phone system?

Supported transfers can use phone or SIP destinations, with configurable caller-ID behavior and an optional warm briefing. The destination and fallback need configuration for your system.

### How is telephony billed?

Phone-number charges and calling usage sit alongside your platform subscription. The current rate sheet lists the usage components; the plan and calling configuration determine which apply.

## Connect your numbers to a better calling experience.

Bring us your current lines, routing and handoff requirements. We will help map the calling setup around your operation.

[Talk to sales](https://www.assistable.ai/contact)

Source: https://www.assistable.ai/solutions/telephony