# An AI receptionist that does more than answer. Assistable’s inbound voice agents answer questions, qualify callers, book into connected calendars and transfer calls to your team. Connect your phone numbers and define how each conversation should move forward. ## What it does ### Answer and qualify inbound calls Assign a number to your AI receptionist. Give it the business knowledge, questions and tools it needs to understand the caller’s request and collect the right details. - Business-specific knowledge and instructions - Qualification questions and caller details - A defined next step for the conversation ### Book appointments and update the CRM Connect availability and booking tools so the agent can offer an open time and create an appointment. With an authorized HighLevel connection, it can also update contact details and leave notes for your team. - Connected-calendar availability and booking - Contact details and notes - Calendar and account setup required ### Bring a person into the conversation Use warm or cold transfers when a caller needs your team. Configure the destination, the information to pass along and what the agent should do when the transfer cannot complete. - Warm and cold call transfers - Context for the person taking over - Configured destinations and fallback behavior ### Review the conversation and its outcome Use call history to inspect recordings, transcripts, duration and call outcomes. Check the conversation alongside the booking or CRM record so your team can see what the agent actually completed. - Searchable recordings and transcripts - Call status, duration and cost - Review against the destination record ### Connect the number your callers use Buy a number in Assistable or connect a supported existing number through SIP. Assign the answering agent and test the complete call route. Keeping a number depends on carrier access and the connection method available to you. - Number purchase and assignment - Supported existing numbers over SIP - Validate routing before changing live traffic ### Follow up with outbound calls Use the same platform for outbound lead follow-up and database reactivation. Start calls from HighLevel workflows or run campaigns with calling windows, pacing and retries. - Inbound and outbound AI calling - HighLevel workflow actions - Campaign controls and contact preferences ## Deployment lifecycle ### Deploy Set the agent’s instructions, knowledge, calendar tools and transfer destinations. Buy or connect a number and assign its answering agent. ### Test Call the number, ask a typical question, try a booking and test the human handoff. Verify the call record and any resulting appointment. ### Scale Roll the tested workflow out to additional numbers or client accounts. Confirm routing, access and account limits for each. ### Observe Review recordings, transcripts, call outcomes and spend. Use what you find to refine the agent’s instructions and escalation paths. ## Under the hood - **CALLING:** Inbound AI receptionists and outbound agents in the same platform - **NUMBERS:** US local and toll-free search by area code or city; purchase, assignment, and archive in-app - **EXISTING NUMBERS:** Supported numbers can connect through SIP; carrier access and routing configuration are required - **TRANSFERS:** Warm and cold with hold music, private briefing, machine detection, and ordered fallbacks - **RECORDINGS:** Inbound recording enabled per number at provisioning; mp3 stored on the call row with the transcript - **BOOKING:** Attach availability and appointment tools for the connected calendar. Confirm the booking route for standalone Direct accounts - **PRICING:** Published voice rates, metered per call with an itemized cost breakdown ## Implementation guides - [Configure inbound calls](https://docs.assistable.ai/deploy/telephony/inbound-calls): Assign a number, set the agent’s tasks and enable its tools. - [Set up call transfers](https://docs.assistable.ai/build/voice-ai/call-transfers): Configure the destination and the handoff behavior. - [Connect booking and CRM tools](https://docs.assistable.ai/v3/platform-tools): Use availability, appointment and contact tools with an authorized account. ## Related workflows - [GPT Live voices with business tools](https://www.assistable.ai/blog/gpt-live-voice-agents): Choose a voice, connect the right tools, and test the complete customer interaction. - [White-label AI for agencies](https://www.assistable.ai/agency): Manage your brand, client accounts and usage rebilling. - [Outbound AI campaigns](https://www.assistable.ai/platform/campaigns): Follow up, qualify leads and reactivate contacts. - [Replacing SimpleTalk](https://www.assistable.ai/compare/simpletalk): Compare calling, booking and agency workflows. ## FAQ **Can Assistable work as an AI receptionist?** Yes. Assign a number to an inbound voice agent, configure its business knowledge and instructions, and attach the tools it needs. It can answer questions, qualify callers, book appointments through a connected calendar and transfer callers to a person. **Can the AI receptionist book appointments in HighLevel?** Yes. Connect the authorized HighLevel subaccount and intended calendar, then attach the availability and booking tools to the agent. Test a booking and verify it in the calendar before putting the workflow into production. **How does inbound routing work?** Calls to an assigned number reach its configured agent. The agent follows its instructions and tools; post-call records retain the conversation and outcome. Supported existing numbers can connect through SIP, subject to carrier access and configuration. **What happens when a transfer target does not answer?** Configure the fallback destinations and the agent’s instructions for an unavailable person. Test both the successful handoff and the no-answer path before going live, so the conversation has a clear next step when your team cannot take the call. **What does voice cost?** Plans start with quarterly commitments. Your proposal confirms included usage and additional charges. Voice usage includes the selected orchestration, text-to-speech and language-model components, plus applicable telephony and add-ons. Use the current /pricing rate sheet and your written plan terms to calculate the full cost. **Can an agency offer these agents under its own brand?** Yes. Agency workspaces support white-label branding, client subaccounts and usage rebilling. Configure those features in the agency workspace and connect the relevant client accounts. --- Source: https://www.assistable.ai/platform/telephony